Privacy Policy

CareerMatrix Ward (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website at cmward.com and to all services we provide.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number and company name submitted through our forms or by email.
• Candidate information — CVs, qualifications, work history, skills assessments, references, passport and visa details required to provide recruitment and migration services.
• Client information — business details, sponsorship records and role requirements needed to deliver our services to employers.
• Technical data — IP address, browser type and pages visited, collected through cookies and analytics tools.

2. How we use your information

• To provide recruitment, migration and relocation services.
• To prepare and lodge visa applications with the Department of Home Affairs, where you have engaged us to do so.
• To respond to enquiries and provide requested information.
• To send service updates, industry insights or marketing communications you have opted into (you may unsubscribe at any time).
• To meet our legal and regulatory obligations, including those under migration law.

3. Disclosure of information

We may share personal information with: prospective employers (for candidates); government agencies such as the Department of Home Affairs; our professional advisers; and trusted service providers who assist us in operating our business. We only disclose what is necessary for the purpose, and we require third parties to protect your information. We may disclose information overseas (for example, to our sourcing teams in candidate home countries) with appropriate safeguards in place.

4. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure — including secure systems, access controls and staff confidentiality obligations. We retain information only as long as needed for the purposes described above or as required by law.

5. Cookies and analytics

Our website uses cookies to improve your browsing experience and to gather anonymised analytics about site usage. You can control cookies through your browser settings or via the cookie consent banner displayed on your first visit.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at info@cmward.com. We will respond within a reasonable period.

7. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact us

CareerMatrix Ward
Suite 305 / Level 1, 285a Crown Street, Surry Hills NSW 2010, Sydney Australia
Email: info@cmward.com
Phone: +61 480 806 702